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Vacation at the Mountain Villa

Frequently Asked Questions

Are you planning your stay at the Bergvilla and have some questions beforehand? Here you’ll find answers to our guests’ most frequently asked questions—from getting here to breakfast to cancellations. Can’t find your question here? Just give us a call at +43 664 262 70 46 or email us at hotel@bergvilla.com—we’ll respond personally, not with an automated reply.

The easiest way is to book directly through our website, by email at hotel@bergvilla.com, or by phone at +43 664 262 70 46. Guests who book directly enjoy our best-price guarantee, our table reservation service at partner restaurants, and the most flexible terms.

The available payment options will be displayed during the booking process. If you have any questions about payment or would like to make a custom arrangement, please feel free to contact us directly.
Depending on the season, time of year, and availability, a minimum stay may apply. The applicable minimum stay will be displayed when you make your reservation.

Yes, you can purchase gift certificates for both a stay at the Bergvilla and a relaxing getaway at the Day Spa. These gift certificates make ideal personal gifts and can be customized to the desired amount or package. For more information or to place an order, please feel free to contact us directly.

When can I check in, and by when do I have to check out?
Check-in begins at 2:00 p.m.; check-out is by 11:00 a.m. We’re happy to store your luggage before check-in and after check-out.

Yes, there are free hotel parking spaces right next to the hotel.

Yes. The nearest express train station is Feldkirch (with direct connections from Zurich, Vienna, and Munich); upon request, we’ll pick you up from the station with our shuttle. The nearest bus stop is about 100 meters from the house. See “Location & Directions” for all the details.

Altenrhein (approx. 25 min.), followed by Friedrichshafen (45 min.), Memmingen (60 min.), Zurich (1 hr 15 min.), and Munich (2 hr 15 min.). Upon request, we can arrange an airport shuttle.

Six individually designed rooms and suites ranging from 20 to 46 m²—meaning a maximum of twelve guests share the entire house. See all rooms at a glance: Rooms & Suites.

Yes, upon request in the suites. Extra beds are not available in the double rooms.

Yes, free Wi-Fi throughout the building.

The Bergvilla has underfloor cooling throughout the entire house. This keeps the rooms cool even on hot summer days.

No, all rooms are non-smoking. Guests may smoke on the terrace or in the garden.

We have deliberately chosen not to have our own restaurant. Instead, as part of our culinary tour, we’ll make reservations for you at 17 select partner restaurants in the region—some of which are within walking distance.

Yes—just let us know your preferences (vegetarian, vegan, gluten-free, allergies) in advance, and we’ll put together a breakfast menu accordingly and select suitable restaurants.

A chlorine-free natural swimming pond, the year-round heated indoor pool on the top floor, and the Finnish panoramic sauna (80 °C) by the swimming pond—exclusively for up to twelve guests. Full details: Wellness & Private Spa.

No, hotel guests can use the entire wellness area at no additional charge.

Yes, with our day spa packages starting at €20—please make a reservation in advance.

Yes, you can request a classic massage, myofascial massage, and foot reflexology directly at hotel@bergvilla.com.

Yes, upon request (cleaning fee of €10–20 per day). Out of consideration for all guests, dogs are not allowed in the wellness area or the breakfast room.

Children are welcome; extra beds are available in the suites. Since the Bergvilla is a place of tranquility, we ask families to be considerate in the wellness area.

Thanks to an elevator in the building, the Bergvilla is generally accessible to guests with disabilities. Please note, however, that the garden and the natural pond are unfortunately not currently accessible to guests with disabilities due to several steep flights of stairs. We would be happy to advise you personally before your arrival to ensure that your stay best meets your individual needs.